Student Consumer Complaints
It is tech college policy to resolve all student complaints at the level most immediate to the parties involved. Students are encouraged to discuss their complaints with college employees in an attempt to allow due process and resolve the problem at the level most immediate to the parties involved. If students are not comfortable discussing their complaints with the college employee in that area, they may go to a counselor or a director/manager. If the complaint is not resolved, the student may choose to complete an Informal Student Complaint Form within five days of the incident and submit it to a counselor or director/manager.
If the complaint is related to discrimination, sexual harassment, bullying, or ADA compliance, students should report their concerns directly to a counselor, Compliance Counselor, Diversity Coordinator, or a director.
The complaint process is outlined in OWATC Policy 520.8, Student Complaints.
Students who have complaints relating to the college’s quality of education or other issues appropriate for its accrediting body to consider, can file a complaint with the Council on Occupational Education at:
Commission on the Council on Occupational Education
7840 Roswell Road, Suite 325
Atlanta, GA 30350
Phone: 770.396.3898 or 800.917.2081
Copies of documents describing the college/university’s accreditation and state approval are available for review upon request.
Students who have complaints against the college relating to fraud, false advertising, or other deceptive practices can file a complaint with the Utah Division of Consumer Protection, 160 East 300 East, 2nd Floor, Salt Lake City, UT 84111, Telephone No. 801-530-6601, Toll Free in Utah at 1-800-721-SAFE or online.
In addition, students involved with distance and correspondence education can file a complaint with their state’s enforcement authority. A PDF list of state enforcement agencies may be downloaded here. Students who have complaints relating to issues that are covered by the Student Responsibilities and Conduct policy should follow the college’s process for filing a complaint, per the Student Complaints policy.
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